Questions About The Service
What is Vebio Freelancer?
How does the service work?
Who should use the service?
Can I use the service even if I don't bill by the hour?
Can I set up multiple users for my account?
Can I set up a recurring invoice in Vebio?
Does Vebio track my invoices for me?
Do my clients have to log in to view my invoices?
Can I upload my data from a spreadsheet?
Can I back up or download a copy of my data?
Is my information secure?

Questions About Billing
Can I use the service for free?
Do I need a credit card to get started?
What are the benefits of becoming a paid member?
How much does the service cost?
What is Vebio's cancellation policy?
Can I request a refund if I'm not fully satisfied?

What is Vebio Freelancer?

Vebio Freelancer is an online invoicing, time-tracking, and billing system designed specifically for freelance workers and the independent freelance professional.  Vebio's online invoicing system combines a simple, web-based interface with professional grade invoice templates to provide an end-to-end solution that meets any freelancer's invoicing and billing needs. 

How does the service work?

Using Vebio Freelancer, you enter or upload your client billings using an intuitive, web-based interface, and at the click of a button you can instantly generate a properly-formatted PDF invoice that you can email to your client directly from your Vebio account.   You can also set up recurring invoices to be automatically generated and delivered to your clients on the dates and intervals that you specify.  All your historical billing and invoicing data—along with all relevant tracking information such as date printed, date sent, paid/unpaid, etc.—is stored within your Vebio account and accessible anywhere you have an Internet connection.

To learn more about Vebio's service, please visit our Learn More section.

Who should use the service?

Vebio's Freelancer was designed specifically for use by individual freelance workers and independent freelance professionals.  However, Vebio's service is not limited to any particular type of freelance profession, individual, or business.  Vebio's current customers include freelancers in the following fields:

• Web Design / Internet Marketing
• Graphic Design / Presentations / Multimedia
• Illustration / Cartooning / Painting / Sculpting
• Marketing / Advertising / Sales / PR
• Engineering / CAD / Architecture
• Networking / Hardware
• Legal Services
• Fashion / Interior Design / Landscape
• Programming / Software / Database Development
• Writing / Editing / Translation
• Sales / Telemarketing
• Management Consulting
• Photography / Videography
• Finance / Accounting
• Broadcasting / Production

Can I use the service even if I don't bill by the hour?

Absolutely.  Vebio's online invoicing system is flexible enough to accomodate all freelance professions, billing types, and industry practices.   Whether you're a freelancer that bills by the hour, on retainer, or for specific products or services, Vebio Freelancer can meet your billing needs.

Can I set up multiple users for my account?

Yes.  Vebio Freelancer was designed to be accessible by multiple users, whether you're a full-fledged professional services firm or an individual freelancer working with other freelancers on the same client project.   If you have several freelance billers that need to individually record and submit billable hours and expenses, you can set up a user account for each billable freelancer.  

You can also set up individual users with different access levels, and with Vebio's Approval Routing feature, you can designate supervisors and project managers that have the ability to approve or reject billings within their scope of responsibility.  Finally, if you have a single person in charge of invoicing (e.g. an accountant or office manager), you can designate that individual to have invoicing rights once billings have been approved.

All users accessing your account are tracked so that you can tell who performed what action and when they performed it.

Can I set up a recurring invoice in Vebio?

Yes!  Vebio Freelancer offers one of the most flexible recurring invoice schedulers around.   With Vebio, you can specify the interval you'd like to use (e.g. "days", "weeks", or "semi-monthly", etc.), the frequency of your intervals (e.g. "every 10 days", "every 2 weeks", or "every 1 quarter", etc.), and the exact occurrence of the invoice date (e.g. "on Friday" or "on the "1st and the 16th of the month").   Furthermore, you can specify if you want to have your recurring invoice: (a) created and left as a draft for you to review and edit; (b) created and printed to a final PDF for you to review; or (c) created, printed, and automatically emailed to your client so that you never have to worry about getting your invoices out on time again.

Does Vebio track my invoices for me?

Yes, Vebio Freelancer automatically tracks all of your important invoicing activities for you so you don't have to.   For example, every invoice you create is automatically time-stamped with the date created, date modified, date printed, and date sent, etc.  In addition, you may also mark an invoice as paid or unpaid, and this information is saved along with the original invoice data.

Do my clients have to log in to view my invoices?

No.  Unlike other billing services that require your clients to log in to their web site to view and pay your invoices, Vebio Freelancer sends the entire invoice directly to your client via email as a PDF attachment.   Upon receipt of this email, your clients will be able to view the invoice immediately.   Or if you choose, you can also save the PDF invoice to your own computer and email it directly to your client from your own email program.  And, of course, you can always simply print out the invoice and mail the hard copy to your client at any time.

Can I upload my data from a spreadsheet?

Yes.  Using Vebio Freelancer's import feature, you can upload a timesheet or an entire list of client billings to your Vebio account.  Instead of entering charges manually, you can use this tool to quickly entire dozens or hundreds of client billings at one time.

Can I back up or download a copy of my data?

Yes.  Using Vebio Freelancer's export feature, you can download all of your client, billing, and invoice data from your Vebio account to an Excel spreadsheet.

Is my information secure?

Vebio takes the security of your information very seriously.  Vebio Freelancer uses SSL (Secure Socket Layer) encryption protocols when transmitting your information, including credit card and payment information.  An icon resembling a padlock is displayed on the bottom of most browser windows during SSL-encrypted transactions, indicating that your page is secure.  You can also tell if your page is protected if the URL displayed in the address bar begins with "https:".

Any time Vebio asks you for credit card information, it will be encrypted with SSL security.   The information you provide will be stored securely on our servers, and will never be displayed back to you in its entirety when you retrieve or edit it on Vebio's site.  Instead, you will see only asterisks and the last four digits of your number.

Can I use the service for free?

Yes.  Vebio's fully functional Freelancer Trial account offers you the ability to try all of Vebio's premium features free for a limited period.  

Sign up for a Trial Account, or to see the differences among all of our service plans, visit our Pricing page.

Do I need a credit card to get started?

No.  You may sign up for Vebio's Trial account, which gives you access to your own Vebio Freelancer account without requiring any credit card to get started.  However, for continued access and/or higher usage limits, or to access additional features such as import/export capabilities, project codes, or approval routing, you will need to sign up under one of Vebio's paid service plans.

What are the benefits of signing up for a paid account?

To see all of the features available under each paid service plan, visit our pricing page.

How much does the service cost?

Vebio's Freelancer service is available under three paid subscription-based service plans.   Premium accounts offer higher limits and provide additional benefits including multi-user capabilities, import/export capabilities, project tracking, and approval routing.   To see pricing and features available for each service plan, click here.

What is Vebio's cancellation policy?

Paid accounts can be cancelled at any time with no further payment obligation after the expiration of the current subscription period.  There is no payment obligation with free or trial accounts.

Can I request a refund if I'm not fully satisfied?

Yes.  Vebio offers a 30-day money back guarantee for all new paid accounts.   If you are not satisfied with your service for any reason within thirty (30) days of subscribing, you may cancel your account and request a full refund of your subscription fee.   After thirty days, you may cancel your account at any time with no further payment obligation following the expiration of your current subscription period.